Your shopping cart is empty.
Fine Art Print Order FAQs
Fine Art Print Order FAQs
Frequently Asked Questions:
WHAT IS YOUR SHIPPING POLICY?
AN OPEN EDITION PRINT ORDER WILL SHIP DIRECTLY FROM THE PRINTER TO YOU. * Shipping times generally range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
A LIMITED EDITION PRINT WILL REQUIRE APPROXIMATELY ANOTHER WEEK, AS IT MUST FIRST SHIP TO ME FOR SIGNING AND NUMBERING, AND WILL THEN SHIP IT DIRECTLY ON TO YOU. I offer FREE SHIPPING within the Contiguous U.S. Tracking information will be emailed to you as soon as available.
For Limited Edition international shipping or expedited shipping, please contact me for a shipping quote.Limited Edition prints
*Please note: Due to the Coronavirus, you may experience some unavoidable delays in shipping times. We thank you for your patience!
HERE IS MY PRINTER'S GENERAL PRODUCTION/SHIPPING SCHEDULE:
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ Printer stocks some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping on Open Edition prints shipping directly from Printer.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST FOR OPEN EDITION PRINTS?
The shipping price is calculated based on weight coefficient of each item.
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
( Please note these are only examples and not actual shipping prices according to weight)
WHEN WILL I RECEIVE MY ORDER FROM THE PRINTER?
The Printer does their best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN OPEN EDITION PRINT ORDERS SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping.
For a refund or replacement, please contact DrawnToNatureStudio@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact DrawnToNatureStudio@gmail.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email DrawnToNatureStudio@gmail.com
WHO TO CONTACT?
You can reach out to me (Eva) at any time by email at DrawnToNatureStudio@gmail.com
